FAQ
Help Center
Frequently Asked Questions
Everything you need to know about VEYN Athletic. Can't find your answer? Reach out to us anytime.
Sizing & Fit
Each product page includes a detailed Size Chart with measurements in centimeters. Tap your size to see length, bust, waist, and hip measurements. If you're between sizes, we recommend sizing up for a more relaxed fit, or sizing down for a more compressive feel.
Yes. All VEYN pieces are designed to fit true to size with a focus on comfort, support, and freedom of movement. Our sizing is based on European standards.
Sign up for restock notifications on the product page — we'll email you the moment your size is back in stock. You can also follow us on Instagram @veynathletica for updates on new drops.
Our high-performance fabrics are engineered to retain their shape wash after wash. With proper care (cold wash, no tumble dry), your VEYN pieces will hold their fit and color long-term.
Shipping & Delivery
All orders are shipped from our European warehouse using trusted delivery partners (DPD, GLS, Packeta, and others depending on your destination).
Standard delivery takes 3–7 business days depending on your location:
- Czech Republic & Slovakia: 1–3 business days
- Germany, Austria, Poland: 2–4 business days
- Rest of EU: 4–7 business days
You'll receive a tracking number by email once your order has been dispatched.
At checkout you just choose the type of delivery (Packeta, DPD Pickup or PPL ParcelShop). The exact branch is selected through a link we e-mail you right after you complete your order — so you don’t have to hunt for a map during checkout. This isn’t an e-shop error: we deliberately keep the branch selection in your inbox so you can pick the closest one whenever it suits you.
Yes. We currently ship across Europe and to selected international destinations. Available shipping options and rates are calculated automatically at checkout based on your location.
Shipping is calculated at checkout based on your delivery address. Orders over €80 ship free within the EU.
Once your order ships, you'll receive a confirmation email with a tracking link. You can also check the status of your order anytime in your account dashboard.
Returns & Exchanges
Yes. You can return your order within 14 days of delivery, as long as items are unworn, unwashed, and in original condition with all tags attached.
To start a return, email us at support@veynathletica.com with your order number. We'll reply with return instructions and the warehouse address. Return shipping is paid by the customer unless the item is defective.
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Bank processing may take an additional 2–5 days to appear on your statement.
To exchange a size, please return the original item for a refund and place a new order for the size you need. This ensures the fastest turnaround time.
For hygiene reasons, sports bras, swimwear, and underwear cannot be returned once tried on. Sale and final-sale items are also non-returnable unless defective.
Orders & Payment
If your order has not yet been processed, contact us as soon as possible at support@veynathletica.com. Once an order has been dispatched, changes and cancellations are no longer possible — but you can return it after delivery.
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed in EUR or your local currency.
Yes. All payments are processed through Shopify's secure, PCI-compliant checkout system with SSL encryption. We never store your card details on our servers.
No. You can check out as a guest. However, creating an account lets you track orders, save your address, view order history, and access exclusive member-only drops.
Products & Care
VEYN pieces are made from premium technical fabrics — primarily blends of polyamide, polyester, and elastane — engineered for moisture-wicking, four-way stretch, and long-lasting shape retention. Specific composition is listed on each product page.
To keep your VEYN looking fresh:
- Wash inside out, cold (max 30°C)
- Use mild detergent — no bleach or fabric softener
- Do not tumble dry
- Air dry away from direct sunlight
- Do not iron on prints
We're committed to producing high-quality pieces designed to last. We work with European manufacturers under fair conditions and are continually exploring more sustainable fabrics and packaging solutions.
Our fabrics are designed for color durability. With cold-water washing and air drying, you can expect your VEYN pieces to retain their color for the lifetime of the garment.
Account & Support
Email us anytime at support@veynathletica.com. We aim to respond within 24 hours on business days. You can also reach us via DM on Instagram @veynathletica.
Yes. Sign up for our newsletter to get 10% off your first order and be the first to hear about new drops and exclusive promotions. Follow us on Instagram for surprise discount codes.
VEYN Athletic is currently online-only, allowing us to focus on quality and direct-to-customer pricing. Stay tuned — pop-ups and events are coming.
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Support